The delivery time is stated directly next to the product when you click on your size and your heel click on your size.

Have you not received your parcel even though the specified delivery period has already expired? Just send us a short e-mail to contact@dancingqueens.ch. We will get back to you as soon as possible and let you know when you can expect to receive your shoes.

It can happen that we do not have all products in stock or that they are distributed across different warehouses. It can therefore happen that orders with several products sometimes reach you in separate deliveries.

If you have ordered several shoes to compare, you can keep the shoes you have already received until the remaining products arrive. In this case, as long as the shoes are unused, you can return them even after the 30-day return period has expired.

You are welcome to return all unused shoes and leggings to us within 30 days of receipt, as long as they are not defective.

The right of return without defects is also excluded for the following products for the following products:

• Discounted dance shoes from the Summersale collection 
• stockings
• Top / sports bra
• All articles from the category "Accessories

We charge a 20% penalty and handling fee if the products are returned anyway. 

Return address Switzerland:
Dancing Queens AG
Pilatusstr. 34
8330 Pfäffikon ZH
Switzerland

Return address EU and other countries
Dancing Queens AG 
c/o GMarc Fulfillment
Walter-Suchanek-Straße 14a
07985 Elsterberg
Germany

You will receive your money back as soon as the returned items are back with us and have been checked for defects. 

Visit us in our store at the Pilatusstr. 30, 8330 Pfäffikon. You can make appointments at any time - even on evenings or weekends - directly with us. directly here.

On some product pages you will find direct size recommendations. If no specific recommendation is given, you can assume that your usual size will fit, or you can check our size chart.

For the following suppliers, we recommend choosing one size larger, as the shoes are smaller:

• Fuego
• Portdance (recognizable by "PD" at the front of the name)
• Rumpf

For the SMOVE dance sneaker, however, we recommend choosing half a size smaller.

You can choose your normal shoe size for all other suppliers.

If you are unsure, you can contact us by e-mail at contact@dancingqueens.ch contact us.

Lace-up shoes are particularly suitable for wide or narrow feet, as you can tie them individually. One of our classics is this model. In general, the Portdance brand has a rather narrow cut.

We would be happy to advise you personally in our showroom in Pfäffikon ZH or send us an e-mail with your request, shoe size, foot structure and we will send you suitable models.

Yes, for most shoes you can choose your heel type and height and we will configure your shoes for you. However, please note the delivery time, as various shoes with special requests have a longer delivery time.

Yes, you always have to pay the return postage yourself

Yes, you can transfer the amount directly in EUR. (Exchange rate acc.www.xe.com) Write to us by e-mail tocontact@dancingqueens.chand we will be happy to give you our bank details.

Yes, you can simply request it again from our partner "Powerpay" by e-mail:info@powerpay.ch

Please contact us proactively with your bank details and IBAN number at the following e-mail: info@powerpay.ch

Please contact bettina.gimenez@dancingqueens.ch for special conditions with the desired products. We can order significantly more sizes and products than what is displayed online.

Please contact bettina.gimenez@dancingqueens.ch. She will be happy to introduce you to our partner program for dance schools.

In a nutshell: You get an exclusive teacher discount, as do your students, of course.

As a beginner, we recommend a model with more deeper and wider heel (flare). We also offer you a large selection of flat shoes.

We deliver everything to you free of shipping costs and duty-free. We also pay the VAT for you that arises from importing the shoes. So you know at the start that you are only paying the actual price of the shoes and won't be surprised by invoices afterwards. Most of the dance shoes are made by hand in the EU, which is why the manufacturing costs are also slightly higher.

Yes, we have a few models, as most dance shoes are made with a leather sole. You can find the exceptions here.

We have various suppliers from Germany, Italy, Portugal, the USA and Turkey. 

Write us an e-mail to contact@dancingqueens.ch